Calibrate is not for medical emergencies—you should call 911 or go to your nearest emergency room if you require urgent care.

Clinicians from our Medical Team are available to answer Calibrate-related medical questions during the course of your Metabolic Reset. Just send a Support Message via the app, and we'll get back to you as soon as we can during business hours. 

Please note: At Calibrate, we use a team-based approach, so the responding clinician may not be the clinician you met with originally. This is to ensure you have the most efficient, high-quality, and seamless experience. 

Be advised: If you experience any lapse in medication or missed doses, please reach out to the Medical Team before restarting the medication to ensure you're on the appropriate dose.

Calibrate’s operating hours are Monday through Friday, 8am - 8pm ET. 

Calibrate will also be offline in observance of the holidays listed here. 

• New Year's Day: Monday, January 2, 2023
• Martin Luther King Jr. Day: Monday, January 16, 2023
• Presidents' Day: Monday, February 20, 2023
• Memorial Day: Monday, May 29, 2023
• Juneteenth: Monday, June 19, 2023
• Independence Day: Tuesday, July 4, 2023
• Labor Day: Friday, September 1, 2023 - September 4, 2023
• Thanksgiving Week: Monday, November 20, 2023 - Friday, November 24, 2023
• Christmas Eve: Friday, December 22, 2023
• Christmas: Monday, December 25, 2023

If you have a question outside of operating hours or on a holiday, we’ll assist you when we return to office. If you’re having a medical emergency, call 911 or go to your nearest emergency room. Calibrate is not for urgent care. 

You can reach Calibrate’s Support Line at 888-513-8882 and leave a message for the Support Team during phone operating hours, which are Monday through Friday, between 9am and 5pm ET. Member questions often require further research prior to resolving a request. For this reason, we ask members to leave a detailed request via voicemail. We’ll message you back within 1-2 business days after gathering the appropriate information to best resolve your questions.

Given that Calibrate handles sensitive patient health information (PHI), we ask that all member communication go through the Calibrate app when possible. This is the most secure form of communication as we have robust systems to protect the information of our members.

There are currently nationwide shortages across GLP-1 medications, including Wegovy and Saxenda. Medication shortages can be concerning, but we want to assure you that this doesn’t have to impact your long term progress. Our results of 15% weight loss—with the only requirement being at least one month of medication—prove that our program works, as long as you continue to engage in our curriculum and attend your coaching sessions. 
Click here for a few recommendations on what you can do and who you can contact to get your medication as quickly as possible.

Your coaching sessions are your time to connect with your coach directly. We encourage you to write down questions or observations you have in between sessions to discuss with your coach live.

If you need additional support in between sessions, please visit the Support Center in your Calibrate app:

• Tap the Support tab
• Search the FAQs by keyword or category
• If you don’t see what you need in the FAQs, just send us a message and a member of the Coaching Team will get back to you

Your feedback will help us continue to evolve and make improvements to the app experience. Please email us at info@joincalibrate.com with your thoughts. 

You can also stay up to date on app updates and feature releases on the App Status Page.

As a first step, we'd recommend that you double check you're using the latest app version. The easiest way to do this is to visit your app store, search Calibrate and see if there is an update available. 

If that doesn't work, please try the following:

• Quit your Calibrate app.
• If that doesn’t work, log out of your Calibrate app and then log back in.
• If the issue continues, delete the Calibrate app from your phone and download it again.

If you're still seeing issues after completing all of these steps, please message us via the app or email us at info@joincalibrate.com, and we’ll reach back out to help you troubleshoot further.

You can also visit our App Status Page for detailed app instructions, real-time updates on known issues and fixes, step-by-step guides, and tips and tricks.  

To message the Calibrate Team, log into your Calibrate app:

• Tap the Support tab
• Select Message Support
• Fill out the category (and sub-category) of your question, and provide as much detail as possible in the message field. Note: your name and email will be auto-filled
• Add a relevant attachment as needed
• Select Send

Once your message is submitted, you'll be able to view this message, alongside all historical messages, in the Support Center.

To find the FAQs in the Calibrate app:

• Tap the Support tab
• Browse by category or search by keyword